Privacy Policy

1. Who we are

framewed ("we", "us") provides studio-management software and public portfolio pages at framewed.com, operated from Bangladesh. This policy explains how we handle personal data, in line with the laws of Bangladesh, including the Personal Data Protection Ordinance, 2025. Questions: legal@framewed.com.

2. Two roles: ours and the studio's

For your own account — your name, phone, email and how you use framewed — we decide how the data is used and are responsible for it.

For information a studio puts into framewed about other people — its clients, crew, enquiries and people in its photos — the studio decides what is collected and why, and is responsible for having a lawful reason and any consent needed, and for answering those people's requests. framewed processes that data only to provide the Service to the studio, as set out in our Terms. If you are a studio's client or crew member and want your data seen, corrected or deleted, contact the studio first; we will help where we can.

3. What we collect

You give us

• Account details: name, mobile number, email, password (stored only in scrambled, one-way form), and the studios you belong to.
• Studio details: studio name, logo, signature, contact details, payment details you choose to show on invoices, settings.
• Studio content: clients' names and contact details, events, venues, invoices and payment records, crew bookings, deliveries and their links, portfolio photos and captions, packages and prices.
• Payments to framewed: the SMS pack, amount, the number you paid from, and the transaction ID.
• Enquiries: when someone sends an enquiry from a studio's page — their name, mobile, email if given, event date, place and message. This goes to that studio.

Collected automatically

• Technical logs: IP address, time, and actions such as signing in, changes to records and texts sent — used for security, preventing abuse, and records of what happened.
• Acceptance records: the version of our Terms and this policy you agreed to, when, and your IP address.
• Cookies and device storage: one essential cookie keeps you signed in, with a second plain cookie that only says someone is signed in, so our public pages can take you to your studio. We do not use advertising or tracking cookies.
• On your phone or computer: the framewed app keeps your sign-in key in the phone's secure storage, and the name of the last studio you opened, to show it on the launch screen. When the app opens framewed's web pages inside itself, it uses the same sign-in cookie and removes it when you leave them. In a browser, framewed keeps small settings in the browser's storage — for example the last studio name, that you have seen the guided tour, and your filters — and stores the app's own files so it opens quickly. All of this stays on your device and is removed when you sign out, clear the browser's data or uninstall the app.
• Notifications: if you allow notifications in the framewed app, Google Firebase Cloud Messaging gives the app a notification token for that phone. We store it with the phone type (Android or iPhone), the app's language and when it was last used, linked to your account and that sign-in, so we can alert you about things like new bookings, payments, crew replies and messages from support. A notification carries a short text and, sometimes, a picture. The token is deleted when you sign out on that phone, when it stops working, and when you delete your account. You can turn notifications off at any time in your phone's settings.

4. Why we use it

• To provide the Service: accounts, invoices, crew booking, delivery links, portfolio and package pages, enquiries, and the texts you ask us to send.
• To keep it secure: preventing fraud, spam and misuse, investigating problems, and enforcing our Terms.
• To handle billing: verifying payments and managing SMS credit.
• To communicate with you about your account, security, and changes to the Service, and — unless you opt out — about framewed's own news and offers.
• To meet legal duties and respond to lawful requests.
• To improve framewed, using information about how features are used.

We rely on your agreement to our Terms, on what is needed to provide the Service you asked for, on our legitimate interests in running a safe service, on consent where it is needed, and on legal obligations.

5. What is public

A studio's portfolio page (at framewed.com/p/…) and the framewed studio directory are public and may appear in search engines. They show what the studio chose to publish: its name, city, contact details, photos, captions and packages. Studios can hide their page at any time. Invoice and delivery links are private but can be opened by anyone who has the link, so share them only with the people they are meant for.

6. Who we share it with

We do not sell personal data. We share it only:

• With service providers that make framewed work, and only as they need: our hosting provider (where data and files are stored), SMS gateways (the phone number and text of messages being sent), Google Firebase Cloud Messaging (the notification token of your phone and the text of each notification, to deliver notifications to the app), email delivery for the emails we send, and YouTube (when you play music, YouTube's player loads from YouTube). These providers have their own privacy policies.
• Within a studio: team members see studio data according to their role. Crew see the details of jobs they are booked for, such as the venue and the lead's number.
• With the public: only what a studio publishes on its public page.
• For legal reasons: when required by law, court order or a lawful request from authorities, or to protect the rights, safety and property of framewed, our users or others.
• If framewed changes hands: as part of a merger, sale or reorganisation, under this policy.

Statistics that identify no one. We may combine information from across framewed into aggregated or de-identified statistics — for example average package prices by city — that cannot identify any person or studio, and use, publish or share them.

7. Where it is stored

framewed's data and files are stored on servers operated by our hosting provider. Photos are compressed and stored in private storage and shown through framewed. We take the steps required by law where data is stored or processed outside Bangladesh.

8. How long we keep it

We keep account and studio data for as long as the account is active. After an account or studio is closed, we delete or anonymise its data within a reasonable period, except where we must keep it for legal, tax, security or dispute purposes. Security logs and payment records are kept for as long as needed for those purposes. Copies in backups are removed as backups are replaced. Deleting your own account works as described in section 9.

9. Deleting your account

You can delete your account at any time: in the app (Menu → Your account → Delete account), on the web (Your account → Delete my account), or at framewed.com/delete-account. If you cannot sign in, write to legal@framewed.com from the email or phone number on your account and we will do it for you once we know it is you.

• At once: your account is switched off and signed out everywhere, and the phones registered for notifications are removed. Any studio that only you own is closed: its team can no longer open it, and its public pages and client links stop working. A studio with another owner carries on without you. We email and text you to confirm.
• 30 days to change your mind: contact support before the date in that message and we restore your account, its studios and its team links as they were.
• After 30 days, we delete: your name, email, phone number, password, photo, two-step sign-in, own music, feed albums and outside jobs; and, for each studio closed with your account, its portfolio, website, packages, delivery galleries and their links, enquiries, invoice designs, files and team links, and its clients' names, phone numbers, emails and notes. Crew keep their own accounts.
• What we keep: invoice and payment amounts and dates, SMS top-up amounts and transaction IDs, and security logs, with names, phone numbers and emails removed, for as long as the law requires them for tax, accounting, security or dispute purposes. If you have worked crew jobs for a studio, your name stays as plain text on those past jobs in that studio's records.
• SMS credit: unused SMS credit of a studio closed with your account is lost and cannot be refunded, as our Terms say.

10. How we protect it

Connections use HTTPS. Passwords are stored in one-way scrambled form. Access to studio data is limited by account and role, sign-in attempts and sensitive actions are rate-limited, and uploaded files are checked and kept outside the public website. No system is completely secure, and you are responsible for keeping your password safe.

11. Your rights

Subject to the law, you can ask to see the personal data we hold about you, correct it, have it deleted (or delete your account yourself, see section 9), withdraw consent you gave, or object to certain uses. Write to legal@framewed.com from the phone number or email on your account, or tell us how to verify you. We will respond within the time the law allows. Some data we may need to keep, as explained above. If you are not satisfied, you may complain to the data protection authority in Bangladesh.

12. Children

framewed is for adults running or working for studios. It is not directed at anyone under 18, and we do not knowingly collect their account data. Studios who publish photos of children must have a parent's or guardian's permission.

13. Changes

We may update this policy. We will post the new version here with its date and, for material changes, ask you to accept it in the app.

14. Contact

legal@framewed.com

See also our Terms of Service. · framewed.com